From Worst to First
Gordon Bethune's story of turning Continental around, including working the ticket counter himself on Thanksgiving. I still think about that detail.
Little Bets
Tom's friend Peter on how big ideas grow out of small, cheap experiments. It's a good read if you're stuck waiting for the perfect plan.
Collaborating with the Enemy
Adam's guide to working with people you don't agree with, like, or trust. It works in the boardroom, and it'll probably help at Thanksgiving too.
Everyday Habits for Transforming Systems
Adam has worked with generals and guerrillas. This is his practical guide to changing a system you don't control, which describes most of our jobs.
